We collect information about you when you interact with us, for example, when you email or phone us or visit www.eguarantee.com.au (“ Website”) or when you request or use our products or services, including creating an account with us (“ Account”), which can be accessed via our Website or mobile application (“ App”). If you do not provide us with your personal information we may not be able to provide you with our products or services, communicate with you or respond to your enquiries and you will not be able to create an Account. For each individual who registers to create an Account, we will collect your user name, email address, mobile telephone number and password and any other personal information which you are required to provide as part of the registration process from time to time. In respect of each individual guarantee which is provided to us, we will need to collect the names and email addresses of a guarantor contact and a tenant contact. When you use our Website or App, we may collect information about how you access, use and interact with the Website or App. This information may include:
We will collect most personal information directly from you when you interact with us. However, we may collect personal information about you from your bank, your employer or your landlord (if you are employed by a tenant). We may also collect information from publicly available sources. If you provide any personal information to us about another person, you must:
We collect, hold and use your personal information so that we can:
We may also use personal information about you for other purposes which we will notify to you at or around the time the personal information is collected.
We may use your personal information to identify and tell you about products or services offered by us that we think may be of interest to you. Such marketing communications may be sent by email or other electronic means. If you no longer want to receive direct marketing, you can contact us using the details below, or by following the instructions provided in the email or other electronic communication to unsubscribe.
We may disclose personal information to our external service providers so that they may perform services for us or on our behalf. This may include:
Currently, we do not disclose your personal information to recipients which are located outside Australia. However, this may change from time to time as new products and services are used by us.
We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure. Our security safeguards include:
We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted by law.
You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information. If you have an Account, you will also be able to access and update some of your personal information, such as your email address and name, yourself by accessing your Account. There is no charge for requesting access to your personal information but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material). We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date and complete.
If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below. We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation. If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance on alternative courses of action which may be available.